Type cmd , and then click OK. In the command prompt, type the following command, and press Enter. Crash dumps are not enabled by default on Windows. Enabling this feature requires administrator privileges. For more information, see Microsoft collecting user-mode dumps , or contact Microsoft support. The Registry Editor is displayed. Create registry values in the LocalDumps key.
Select the LocalDumps key and create three registry values as mentioned below:. Go to CrashDumps folder. Send the Acrobat. The Adobe Crash Report dialog is displayed after the above warning dialog. The Adobe Crash Reporter collects a log of what the application was doing preceding the crash.
It uploads the information into a database that Adobe engineering team uses to analyze crashes and develop solutions. Adobe Crash Reporter is an invaluable tool that helps the Acrobat engineering team to track and fix the crash-related bugs.
Note : Do not confuse the Adobe Crash Reporter with either the Apple or Microsoft crash reporters, which do not send any information directly to Adobe. If you don't see the Adobe Crash Reporter dialog, you may have selected an option to not show the dialog. To enable Adobe crash reporter, do the following:.
Double-click Adobe Crash Reporter. Note : It is a red A app icon. Open the Console application. Does you use Acrobat Reader? In Response To Bernd Alheit. In Response To Amal.
Hi Amal, I will check everything you have requested and I'll let you know Best regards. Correct answer by Brettyq Post Reply. Preview Exit Preview. You must be signed in to add attachments. About Acrobat Reader. Reader Help. Please send the crash report to Adobe. Adobe engineering team investigates all crash reports and plan appropriate fixes in a future release of the product.
The Adobe Crash Report dialog appears a few moments after the crash. If you don't see the Crash Report dialog, you may have selected an option to not show the dialog.
See how to set the preference to show the Crash Report dialog. Legal Notices Online Privacy Policy. Acrobat DC crashes intermittently on Windows. Try the following solutions in the order they appear. If you can't determine which events are related to the problem, then re-create the System Log:. If an error indicates which application causes the problem, reinstall the application. If a file is damaged and causes problems in Adobe Reader, reinstalling the application can correct the problem.
If an error indicates a Windows file, reinstall Windows over itself. If the problem persists, proceed to the next task. If the tasks in the previous section didn't resolve the problem, then hardware may be conflicting with Adobe Reader. Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the warranty for your computer.
Note: Before you remove or rearrange hardware, turn off the power to the computer and any peripherals. Reformat the hard disk, and then install only Windows and Reader from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks. Note: Don't install additional software or hardware until you're sure that the problem is resolved.
Don't back up the hard disk and restore Windows and Reader instead of reinstalling them; if the problem is caused by an application or Windows, and either is restored instead of reinstalled, the problem may recur. If the problem occurs after an installation, then the recently installed application may be the cause. Before contacting the manufacturer or reseller, however, you may want to try one or more tasks in the following section.
Legal Notices Online Privacy Policy. Troubleshoot errors, freezes Reader Windows Search. What's Covered Beginning troubleshooting Intermediate troubleshooting Advanced troubleshooting This document can help you resolve system errors that occur while you use Adobe Reader on Windows or XP. System errors can manifest themselves as a blank or flickering dialog box, a frozen cursor or screen, or one of the following errors: -- A blank or flickering dialog box -- A frozen cursor or screen -- A blue screen -- An unexpected restart -- An error such as any of the following: A STOP error "Fatal System Error.
Beginning troubleshooting The tasks in this section can help you resolve the most common system errors. To show hidden files, hidden folders, and all filename extensions in Windows Explorer: 1.
Click the View tab in the Options dialog box. Make sure that the system meets the minimum requirements for Adobe Reader. Install the latest version of Adobe Reader. Run Adobe Reader while no applications are running in the background. Quit all applications. Click the Startup tab and the Services tab.
Record all unselected items. Click the General tab, and choose Selective startup. Click Disable All. Click OK, and restart Windows. Then, try to re-create the problem: -- If the problem doesn't occur, one of the startup items conflicts with Adobe Reader.
Restart Windows. Right-click the taskbar, and choose Task Manager from the pop-up menu. Click the Processes tab. Select an process, click End Process, choose Yes. EXE Note: You will need to disable these processes every time you need to reboot the computer. Then, try to re-create the problem: -- If the problem doesn't recur, then move the icons and shortcuts back to the Startup folder one at a time and restart the computer until you determine which item is causing the conflict.
Troubleshooting plug-ins conflicts in the Adobe Reader Plug-ins folder. Determine whether the problem is being cause by plug-ins. To troubleshoot plug-in conflicts: 1.
Start Adobe Reader without any plug-ins running. Double click on the Adobe Reader shortcut on the Desktop. Immediately after double-clicking, press and hold the left Shift key on the keyboard. Attempt to reproduce the error.
Close Adobe Reader. Start Adobe Reader and attempt to reproduce the error. Move all remaining plug-ins into a new folder. Restore one Adobe Reader plug-in at a time and attempt to reproduce the error.
Remove all corrupted plug-ins recorded in step 7 from the Reader plug-ins folder. Select Adobe Reader and click Change. When prompted, confirm that you want to repair Reader. Re-create the Adobe Reader preferencesfolder.
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