For example, a technician used to record information while out in the field and then have that information re-entered in order to get feedback. Instead, the automated field force automation software can save the information as you record it on your mobile device and track your performance in real time.
This increases productivity and helps eliminate human error, making for more accurate data; win-win. FFA can also provide peace of mind for an employer, knowing that everybody is doing their job and pulling their own weight. By using a consistent platform throughout all devices, employers can know everything that is happening without feeling the need to micromanage. In turn, employers can focus more on problem-solving and other aspects of the business.
One of the primary reasons so many businesses are starting to use field force automation lies in its ability to improve customer service. This function provides your technicians with customer information and history to help make for smooth interactions with customers. The automation tools are often identity-driven: they can identify past track records, touch points and communications, while showing field technicians a clear path forward.
Field force automation can provide notifications to the customer about shipping status, delays and other updated information to make sure the customer is informed throughout the entire process.
This kind of directive and administrative software improves communications and shows both the customer and the home office more about what is needed and what the company can do to serve a particular client well. Field force automation solutions enable businesses to collect more data than ever. So, how can companies harness that information more effectively? The answer for many, is business intelligence BI. This involves using existing data to discover analytics that can be useful to improve your business.
The best way to assure accurate data is by reporting it in real time rather than waiting until you get back to the office. When reporting is done correctly, software can automatically analyze data and provide immediate feedback. For example, a plumber who fixes a leaky faucet can document information such as how long the job took and compare that to past jobs and other technicians.
In addition to performance tracking, businesses can use this data to help schedule and predict more accurate completion times for future jobs. Proper reporting is a crucial aspect of field service management, and with automation being integrated into software, it no longer has to be such a tedious task.
When adopting field force automation, companies have to build or source the right interfaces that effectively support field work. One of the most common setups is a WiFi or LTE set of connections to tablet PCs and smartphones that workers carry with them in the field. The software is designed so that no matter which device is being used, the interface will remain the same, making for easy use when switching from device-to-device.
Having the right interface to port visual and documentation data back to the head office will vastly improve customer service, and make work processes more transparent. FieldPower is a field service management software, designed to simplify the complexity of services business. Focused on delivering optimum performance and business visibility. FieldPower empowers businesses ranging from small, medium to large, across industries to unleash innovation and growth.
FieldPower is available either as a hosted or as an on-premise application Read More. Request For Free Demo. ROI Calculator. Gartner, Magic Quadrant for Field Service Management, 6 July , Jim Robinson, Naved Rashid Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation.
Mobile Field Service Management. Give your field technicians, service managers the power of mobile to access customer info effectively from any devices, any time, any where.
Intelligent Scheduling. Dynamic Dispatch. Provide customers with accurate, definitive, dynamic solutions using real time dispatch from FieldPower. To provide the right person at the right place at the right time with the right skills with the right inventory or the right tools at the lowest cost with the highest quality to your client. Conceptual leaders in Work Force Management for more than 30 years, providing planned strategies, improved execution and greater customer satisfaction every time.
Offering Comprehensive Solution, Off-the-shelf capability with unlimited customization and vast integration capability that will clearly be a biggest advantage that our solution has over its competition….
Pioneers at Best Practice in Field Force Management solution across various verticals with many implementations in Telecom and other industries, providing technology driven, outcome based solutions globally.
Powerful dashboard, integrated with Drag and Drop scheduling, multiple calendars to work with. Schedule right person on the right job with the right skills every time. Whether one or several hundred - manage your service employees easily. Assign Field Techs different skills, roles or different branches, our scheduler does the rest.
Manage one office or multiple branches. Our advanced design makes it a snap to manage your field operation. Easy, simple and powerful. Most advanced inventory management in the industry. Support single or multiple warehouses. Barcoded parts or manually picked. Every thing that you imagined and more!
Manage Contracts and Warranties in jiffy. Supports all industry sectors with special modules for many industries. Automatically check service entitlements. Track your employees and see where they are at all times. Actively refreshed location on Dashboards. Never miss an action and be in sync at all times. Field Force Tracker is available in all countries around the world and can support multiple time zones and countries.
Get paid and integrate with software like Quick Books. Awesome custom quote and invoice formats. Preview Invoice and get Paid onsite.
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